Returns

Green Lotus Eco Solutions accepts returns for products within 7 days of delivery.

Only non-customized products are eligible for return. Customized brand printed products are not eligible for return unless there is a manufacturing defect or error.

Products must be returned in their original condition, unopened, and unused.

Return Process

To initiate a return or refund enquiry, customers must contact Green Lotus Eco Solutions at returns@greenlotus.co.uk or call +447823975823. within the specified 7-day return period.

Customers are responsible for the return shipping costs, except in cases of manufacturing defects or errors.

Returns must include the original packaging and any included accessories or documentation.

Refunds

Refunds will be issued to the original payment method once the returned products have been received and inspected.

Shipping costs are non-refundable, except in cases of manufacturing defects or errors.

Refunds for returned products will exclude any shipping costs incurred by Green Lotus Eco Solutions.

Please allow [insert number] business days for the refund to reflect in your account.

Damaged or Defective Products

In the event of a damaged or defective product, customers must contact Green Lotus Eco Solutions within 7 days of delivery.

Proof of damage or defect may be required, such as photographs or a detailed description.

Green Lotus Eco Solutions will provide instructions for returning the damaged or defective product and will cover the return shipping costs.

Intentional Damage Returns

Returns of products intentionally damaged by the customer will not be accepted.

Customers will be responsible for the full cost of the product in such cases.

Contact Information for Returns and Refunds

For all returns and refund enquiries, please contact Green Lotus Eco Solutions at returns @greenlotus.co.uk or call +447823975823.

Include your order number, reason for return, and any relevant details in your return or refund enquiry.